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TK Universal Innovations Limited – Legal Policies

Last updated: 30 July, 2025
Version: TKUNL-POL-001

1. Terms of Service

1. Introduction

Welcome to TK Universal Innovations Limited (“TK”, “we”, “our”, “us”). By accessing our website or using our services, you agree to the terms below.

2. Eligibility

You must be at least 18 years old or have parental/guardian consent to use our platform.

3. User Responsibilities

  • Provide accurate and up-to-date information.
  • Do not use the platform for unlawful purposes.

4. Prohibited Activities

  • Engage in fraud, hacking, or misuse of our systems.
  • Violate intellectual property or interfere with other users' access.

5. Services

TK provides innovation-driven services including tech solutions, real estate platforms, public infrastructure support, agro-processing, and e-commerce integration.

6. Payments

All services/products must be prepaid through accepted payment methods (e.g., mobile money, bank transfer, Visa, Mastercard).

7. Liability Limitations

TK is not liable for third-party issues, delays, or damages resulting from user misuse, technical failure, or external events.

8. Intellectual Property

All logos, content, software, and branding belong to TK. Unauthorized use is strictly prohibited.

9. Termination

We may suspend or terminate user access for violations of these terms.

10. Governing Law

These terms are governed by the laws of the Republic of Zambia. All disputes will be resolved in Zambian courts.

11. Updates

We may update these terms periodically. Changes will be posted on our website.

12. Contact

2. Refund & Return Policy

1. Eligibility

Refunds may be granted in the following cases:

  • Non-delivery or failure to provide agreed services.
  • Delivery of damaged, incomplete, or incorrect items.

2. Timeframe

Refund requests must be made within 14 days of delivery or service failure.

3. Process

To request a refund: Email support@tkuniversalinnovationslimited.com with your order/service ID and details. Upon approval, refunds will be processed to the original payment method within 7–10 business days.

4. Non-Refundable Items

  • Custom-coded software
  • Consulting services already rendered
  • Perishable or on-demand services (unless defective or non-functional)

5. Exchanges

Exchanges are allowed for physical items if defective. Shipping costs will be covered by TK in such cases.

3. Shipping & Delivery Policy

1. Processing Times

Orders/services are processed within 2–5 business days after payment confirmation.

2. Delivery Options

  • Standard Delivery: 3–7 business days (Zambia)
  • Expedited Delivery: 1–3 days (additional charges may apply)
  • International Shipping: Available based on product or service, customs/duties apply.

3. Tracking

Tracking details will be shared via email or SMS once an item is dispatched.

4. Loss/Damage

Contact us immediately at +260 761 769 020 for replacements or refunds if your item is lost or damaged.

5. Responsibilities

TK is not liable for delays due to customs, public unrest, or courier delays.

4. Cancellation Policy

1. Eligibility

Cancellations must be requested within 48 hours of placing an order. A 10% administrative fee applies for late cancellations. Services already rendered cannot be cancelled.

2. Non-Cancellable Items

  • Digital deliverables after submission
  • Infrastructure/contract-based development once initiated

3. Process

Email support@tkuniversalinnovationslimited.com with your order number and reason for cancellation.

5. Warranty Policy

1. Coverage

Covers hardware/tools provided by TK and certain licensed software. Valid for 6 months from purchase date.

2. Exclusions

  • Misuse, external damage, unauthorized repairs
  • Perishable, consumable, or third-party items

3. Claims

Submit claims via email with proof of purchase and defect description. Valid claims may result in replacement, repair, or refund.

6. Privacy Policy

1. Information We Collect

  • Name, contact info, billing/shipping address
  • Payment details (via secure third-party processors)
  • Website activity through cookies and analytics tools

2. Use of Data

  • Fulfill orders and services
  • Customer support and feedback
  • Marketing communications (opt-in only)

3. Data Sharing

We only share necessary data with logistics, payment, and support partners. We do not sell personal data to third parties.

4. Data Security

We use SSL encryption, secure servers, and access controls to protect user data.

5. Cookies

Our website uses cookies to enhance user experience. You can control cookie settings in your browser.

6. Children’s Privacy

We do not knowingly collect data from anyone under 18 years of age.

7. Changes

Policy may be updated. Users will be informed via website or email.

8. Contact

TK UNIVERSAL INNOVATIONS LIMITED – All Rights Reserved

Innovate. Inspire. Achieve.

F3416/B4, Kitwe | Plot No. 1835/M, Third Street, Ibex Hill, Lusaka, Zambia

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